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Senior Manager – Support Services, Mortgages and Savings
As Senior Manager - Support Services, I oversee the operational administrative functions of both Mortgages and Savings within head office.
As Senior Manager - Support Services, I oversee the operational administrative functions of both Mortgages and Savings within head office. These teams support the branch network and are key for the overall success of the business, therefore maintaining high service levels and standards is crucial. Process review and development plays a large part of my job, ensuring that they remain efficient and effective but also relevant to the needs of our Members.
I joined Progressive after University in a savings administrative role before transferring to the IT department where I remained for eight years in a number of development roles. I then moved into management within the Society as Business Change Manager and then became a Senior Manager before moving into my current role last year.
No! Most days involve meetings and team discussions with each day throwing up its own challenges - but that is what makes the job so enjoyable. Each day starts out with a quick scan of emails and I like to check online news sites to see if there are any stories relating to the financial sector.
At Progressive we create a working environment that enables staff to flourish and I find the best way to get the most out of my team is to meet with them regularly in order to maximise efforts and achieve the very best results. Key to this is keeping staff fully briefed on both live projects and plans that we are working on for the next 6 to 12 months.
My role is diverse, and I have a responsibility to ensure that the teams in both the mortgage and savings departments are equipped to give our Members the support they need when taking a mortgage or savings product with us. No two days are ever the same and there are different challenges and successes each day which makes my job so rewarding.
Before joining Progressive in 2002, I graduated from Queens University Belfast with a degree (BA) in History and Politics. More recently, I completed a Master’s degree (MSc) in Leadership and Management in Loughborough University, something which Progressive fully supported. As well as making a financial contribution they allowed me extra days for study leave which I was really grateful for. The Society is passionate about encouraging the further learning and development of its employees and wants to make sure all staff reach their full potential.
Good communication, interpersonal and leadership skills are key to my role. I think the ability to be self-aware, take a step back and critique oneself is vital as it allows you to continually develop and improve as a manager. I also have strong work values and personal integrity, which stands me in good stead within the organisation.
Honestly working with a team of people that you genuinely gel with is the best thing about working at Progressive. I obviously like what I do but working with a group of people who are pulling together for the overall success of the company is very rewarding. There are also great perks including flexible working patterns, work from home days, a health and wellbeing programme and internal management training which is provided every six months. Progressive firmly believes in encouraging employees to achieve the right balance between work and their personal lives which is win, win for me!
Nobody really enjoys Monday mornings, do they?
At a business level, the financial services industry is an ever-changing industry to work in especially with the development of technology and increases in regulation. Progressive is a dynamic organisation and it is crucial that we remain pertinent to the ever-changing needs of the customer. Decisions sometimes need to be made quickly which can add pressure but it’s a very busy and exciting time to be part of the organisation.
In primary school I was obsessed with all things space related and had my heart set on being an astronaut! When I reached secondary school, my focus shifted to the football pitch and I was sure I was going to make it as a professional footballer! Both were pretty unachievable, but I suppose it is good to have dreams when you’re younger.
When considering a career or career path it’s so important to do something you both enjoy and have a passion for. You work for a large part of your lifetime so finding the right career can have great significance. At school we weren’t given many options on what career path we wanted to choose so I think its important for young people to know the options that are available to them. At Progressive there are a range of careers available for both school leavers and graduates and I would encourage anyone thinking about a job in the financial sector to get in touch to see what’s available – it’s just may be something that you would never have thought about before.
Can you get me a cheap mortgage? Those who know me understand a bit more about what I do but this questions always comes up when I meet new people.
I enjoy socialising with friends and spending time with my family. I find keeping fit is a good way to unwind so try and get to the gym as much as possible. I find running really helps me de-stress but not as much as a pint of Guinness!
We’d love to talk you through the mortgage process and help you find a suitable product. For more information or to apply for an account, you can call us, email us, pop into one of our 12 branches. We look forward to hearing from you.