Enter your unique code and personal details
Your unique code received by post which begins with the letter 'S', your savings account number and personal details.
Manage your account anytime, anywhere
Can I register for Progressive Online?
You can register for Progressive Online if you are an eligible customer. We will write to all eligible customers and provide details of how to register. To register for Progressive Online you must be at least 18 years of age. If you have any queries, contact out Support Team on 0800 0294 997.
How do I register for Progressive Online?
You will receive correspondence from us if you are eligible to register, and this will contain your registration information. You will then need to complete your registration online. Only Members who have received correspondence from us with their registration information and who have an active Progressive savings account and/or mortgage can register for Progressive Online.
We will provide you with a unique code which you will need to register. When registering you will need to choose a password and confirm your second factor authentication method.
If you have received a letter from us, inviting you to register you can proceed here.
When registering please use a computer, laptop or tablet.
What is two-factor authentication?
Two-factor authentication is a way to add an extra layer of security to our online platform. When you are registering for the first time, you’ll be asked to confirm your two-factor authentication method e.g. a onetime code by WhatsApp message or the Salesforce authenticator app. We will only use WhatsApp as a two-factor authentication when you wish to make a withdrawal to your nominated bank account, even if you have chosen authenticator App at login. When making the withdrawal the two-factor authentication code will be automatically sent to your registered mobile number.
Can I access my account which I opened in a branch, online?
If you are eligible to use Progressive Online to view or manage a savings account which was opened in one of our branches, you will be sent correspondence from us to enable you to register online.
Once you have registered for Progressive Online, you may view your savings account(s) online. We will tell you if your account is eligible for online transactions.
If the account is eligible to transact online, you will not be able to carry out a transaction until you have accepted the Account Terms and Conditions. You will be asked to do this after you have registered and logged in. The Account Terms & Conditions state if you are eligible to view your account, transact online and the purpose and use of the passbook for the account. You will be asked to agree to the Account Terms & Conditions for each separate account you hold with us, if the account is eligible for online access.
I have a joint account, can we both access our account online?
If you hold a joint account where the account has been set up as either party to manage and make transactions in branch, all account holders will be invited to register to use Progressive Online. All account holders must register and login to Progressive Online and accept the new Terms & Conditions of the Account before any account holders can transact online (e.g. withdrawals). Only when all account holders have accepted the new Account Terms & Conditions can either one of you carry out a transaction on the account, where the account is eligible to transact online.
How do I change my nominated bank details?
You can change your nominated bank account for each of your Progressive savings accounts within the Account Overview screen. For security reasons, when you make this change, you will be unable to withdraw or close your account for 7 days. You can still withdraw funds in branch and deposit into your account.
How do I make a deposit into my account?
You can deposit funds into your savings account online, using the following methods:
- the account you are withdrawing from is eligible to be managed online
- the Terms & Conditions of the account allow a withdrawal
- you have accepted the Terms & Conditions for this active account online.
Please remember some types of accounts (for example Bonds) do not allow money to be paid in after a certain date.
I have just sent an electronic payment but it’s not showing on my account online?
If you make a deposit to your online account using a bank transfer, the deposit will not show on your account balance until the next business day or until the Society receives the deposit from your bank. Business days are Monday to Friday, 9am to 5pm, excluding bank holidays. If you make a deposit after 5pm or on a non-business day, your deposit will not be processed until the next business day. We will pay interest on the deposit from the day which the funds have been received from your bank.
How much can I withdraw online?
The maximum daily withdrawal limit online, per account, is £250,000. Withdrawals between £1 and £20,000 will be processed within 1 business day and on a business day. Withdrawals over £20,000 will be processed within 2 business days and on a business day. We may carry out additional checks for withdrawals over £50,000. One withdrawal online per day, per account, is permitted. If you have any questions, please Submit an Enquiry, or contact our Online Support Team on 0800 0294 997.
Why has my account been suspended?
Your savings account may be dormant, as you have not transacted on it for the past 15 years. If you don’t complete any transactions on an account for 15 years, we’ll temporarily de-activate it. We do this because an inactive account can be a higher risk of fraud and identity theft. We will contact you before we de-activate your account to explain how you can prevent this.
If your account is de-activated you will not have access to withdraw your money and you will not receive information about your account – statements or letters, for example. The account will continue to earn interest and you’ll be able to reactive your account at any time.
If your account has been suspended, please contact our Online Support Team on 0800 0294 997. We’re available Monday to Friday 9am to 5pm.
Once your account is re-activated you will be able to access your money and we’ll start sending you statements and other information about your account.
For more information or to apply for an account, you can call us, email us, pop into one of our 11 branches. We look forward to hearing from you.