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Savings Support Manager
I am the Savings Support Manager for Progressive Building Society which means I am responsible for managing the Society’s savings products.
I started in Progressive on 1 June 1988 and my first role was in the Deeds Department as an Administrative Assistant. I worked there for three years before moving to the Wellington Place branch in November 1991 as a Customer Service Assistant.
I applied for a position in the Investment Department as an Administrator and moved to the Department in July 1997. A few years later, the position of Investment Manager became available. I spent 20 years there working with a great team looking after 7 members of staff.
When the position of Savings Support Manager came up I jumped at the opportunity to broaden my knowledge and skills base and took up the mantle towards the end of last year.
I definitely don’t and that’s one of the reasons why I love my job! Key to my role is researching the savings market to analyse the different types of savings products available and comparing interest rates. I regularly review our savings literature to ensure our Members are kept updated and when we launch a new product I prepare the account information. It’s an extremely busy time when a new product is launched into the market, ensuring all regulation is adhered to but it’s a great feeling to be part of an organisation which helps local people achieve their saving goals.
I also work closely with staff in our 12 branches who may be working with Members who are dealing with a difficult circumstance such as bereavement or illness. It’s both humbling and rewarding to be able to support people in their time of need.
I left high school with nine O Levels and completed a BTEC National Diploma in Business Studies before joining the Society. Progressive offers an extensive training programme and are proactive in encouraging their staff in personal development. They have helped me complete a wide variety of training courses including management and leadership which have really helped me progress my career and boosted my confidence.
Financial services is a rapidly changing environment so it is important to be flexible and to embrace different opportunities. You need strong leadership skills in order to deal with unexpected situations and make sound judgements. Communication and interpersonal skills are vital as I work with staff across several departments and it is essential to keep staff updated on key developments within the business.
I am passionate about working for an organisation that values their people, both members and staff. Working for Progressive for over 30 years and as a working mum I have benefited from Progressive’s commitment to a positive work-life balance and family friendly policies. With 33 flexible working patterns available, it has been great to find a working pattern that works for me and my family. Other benefits include work from home days, a private health insurance plan and an open-door policy for transfers across locations. Management were extremely flexible when the kids were growing up allowing me to work condensed hours and take time off when I needed it – this approach was invaluable to me as many other working mums out there will know.
Banking regulations are without doubt the biggest challenge. They subject financial institutions to certain requirements, restrictions and guidelines. Regulatory requirements continue to increase which mean a mounting workload as it takes time to develop and adapt processes and systems and bring teams up to speed in each area. They are needed but can be very frustrating at times!
Go for it! Working in the financial services sector is very rewarding. if you are starting out from school or University take the time to consider your options and remember there are many routes into your ideal job so if you don’t succeed keep trying. I think it’s key to always have a focus on self-improvement as I believe you should never stop learning and don’t be afraid to ask questions – it’s the quickest way to make sure you fully understand your role and keep one step ahead.
My spare time is very precious, and I enjoy spending it with my family. I have two teenage boys, so a lot of my time is devoted to supporting them in their vast array of ever changing activities! As a family we like to go to the cinema, the local leisure centre or just out for a meal. Recently we have even enjoyed a bit of mountain biking! I also try to keep reasonably fit by swimming on a regular basis. It is a great way to relax and unwind.
We’d love to talk you through the mortgage process and help you find a suitable product. For more information or to apply for an account, you can call us, email us, pop into one of our 11 branches. We look forward to hearing from you.