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If you suspect fraud has occurred on your account you should immediately contact your branch or service team. Alternatively please complete the online contact form and provide a summary of the fraud and a Member of staff will contact you.
A fraudster will try to gather as much personal information about you as they can and they will use this to target your finances. They will attempt to get this information by posing as a genuine caller from a company and trick you into providing your personal information and financial details. You should exercise caution before providing any of your personal information in response to an email or telephone call without verifying the request is authentic. Never provide personal details if you are unsure.
Social networking sites such as Facebook, Twitter and LinkedIn create security risks and you should by cautious when using them. These sites promote personal connections and communications and require you to provide a certain amount of personal information. The more information you make available, the easier it becomes for others to take advantage of your identity. In some cases, criminals could fraudulently exploit this to obtain products and services in your name.
In this type of fraud a fraudster will send a text message to create a sense of urgency. For example, you may receive a message saying there is a problem with your bank account and ask you to call the number shown in the text. If you were to ring this number you will be speaking to the fraudster who will attempt to trick you into giving away your personal information. You should always refer to the bank’s webpage to confirm the correct contact number and never ring a number provided in a text message.
Authorised Push Payment
Authorised push payment fraud happens when fraudsters deceive consumers or individuals at a business to send them a payment under false pretences to a bank account controlled by the fraudster. As payments made using real-time payment schemes are irrevocable, the victims cannot reverse a payment once they realise they have been conned.
Hints and tips to keep yourself safe & protect yourself from fraud
We’d love to talk you through the mortgage process and help you find a suitable product. For more information or to apply for an account, you can call us, email us, pop into one of our 12 branches. We look forward to hearing from you.