Fraud Awareness
Fraud Awareness
At Progressive, keeping our Members safe from fraud is our priority. We’ll do all that we can to protect your personal information, your money, and your privacy, and there are some things you can do too in order to protect yourself.
If you receive a phone call, text, email or visit to your door that doesn’t seem quite right – stop and think. It’s ok to reject, refuse or ignore requests.
See below for further details on the new reimbursement rules regarding Authorised Push Payment (“APP”) Fraud.
The Little Book Of Big Scams
Download the Little Book of Big Scams, a guide put together by ScamwiseNI, to help to spot and stop scams.
Little Book Of Big Scams
What is APP (Authorised Push Payment) Fraud?
APP fraud is when someone is tricked into sending money under false pretences by bank transfer – a payment that can’t be reversed by the victim.
APP fraud scams can be complex and very convincing. We’ll investigate the information you share with us when an APP Fraud is reported and, if eligible, refund you within five working days. There are some occasions where we might need more time to investigate, it may take up to 35 days.
We won’t refund your money if you provide false details or pretend to be someone else.
What do the new rules cover?
• APP fraud payments made by Faster Payment or CHAPS Payment after 7 October 2024 will be eligible for a mandatory refund (subject to some exclusions).
• The refund will normally be made within 5 working days.
• Eligible claims will be refunded up to a limit set by the Payment Systems Regulator (currently £85,000).
• An Excess of £100 is payable on all claims, however, if something prevents you from being able to protect yourself when making a payment, this excess won’t become payable.
What's not covered:
• Claims that include false information
• Claims made before 7 October 2024
• Claims made more than 13 months after the fraud took place
• Payments not made by either Faster Payments or CHAPs
• Payments made outside the UK
• Payments made into an account in your name which you control.
• Claims where there has been gross negligence by the account holder, or where the Society has warned you not to make the payment.
We're improving your fraud protection.
If you’re the victim of fraud, we’re pleased to let you know we’re now making it easier to get your money back. From 7 October 2024, we refund money lost through APP fraud within 5 working days, if your claim is eligible under new banking rules.
We are also updating our terms and conditions to include the details of how you’re protected.
Please tell is straight away of you believe that you’ve sent payment to a fraudsters account.
You should pay attention to Fraud Awareness section in our guidance and warnings, or contact organisations listed below in the section “Further Support”.
Further support
We want to support you as much as we can. Below we have provided some websites that may be helpful.
Speak to our team today
We’d love to talk you through the mortgage process and help you find a suitable product. For more information or to apply for an account, you can call us, email us, pop into one of our 11 branches. We look forward to hearing from you.