Could you be cashing in on a lost or dormant account?


If you think you have a savings account with us which you’ve simply forgotten about, or if you’ve lost the documentation for an account, simply pop into one of our local branches with some photographic ID and we’ll try to trace it for you.

To help us find it faster, please try to bring one or all of the following along: 

  • Any old passbooks 

  • Any correspondence from us i.e. letters/statements 

  • Any other information you have which relates to the account 

What is a dormant or lost account?


If a savings account has been inactive for 15 years or more, it is referred to as dormant.

This means that any money in the account will remain and you will continue to accrue interest, but you will no longer receive interest statements or any correspondence relating to the account.

At Progressive, we will endeavour to contact you if this happens and guide you on how to re-activate the account. 

How to reclaim your money


It’s worth knowing that should an account become dormant, it can be re-activated at any time.

All you have to do is call into one of our branches with photographic ID, e.g. a current passport or driving licence, and make a transaction. You will then begin to receive interest statements and correspondence again.

Alternatively, upon proof of account ownership, you can close the account and reclaim your money. 

Some reasons why an account may become lost or dormant 

There can be several different reasons why. Here are just some reasons to think about: 

  • If you moved home and didn’t tell your savings account provider 

  • If a parent opened a savings account for you as a child 

  • If a relative has passed away who had a savings account, you may be entitled to claim it. 

There are billions of pounds of unclaimed cash and assets in lost and dormant bank accounts across the UK. Take a moment to check if you could be cashing in on one. 

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Lost account? Find it with the official online tracing service.


You can visit mylostaccount.org.uk to check lost accounts with all banks and building societies.

This is the official site set up by the UK Finance, the Building Societies Association and National Savings and Investments bodies to help you track down what is rightfully yours. 

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Find Your Local Branch

For more information, please call us on 02890 160950 or speak to a member of staff at your local Progressive branch.  

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