Treating Members Fairly (TMF)
The Society has declared:
" We are dedicated to fairness in our dealings with Members "
The Society's responsibilities to Members in the TMF area are:
1. To pay regard to the interests of the Society's Members and to treat
them fairly.
2. To conduct the Society's business with integrity.
3. To conduct business with due skill, care and diligence.
4. To pay due regard to the informational needs of the Society's Members,
and to communicate to them in a way that is clear, fair and not misleading.
5. To manage conflicts of interests fairly, both between the Society and its
Members and between one Member and another.
6. To take reasonable care to ensure the suitability of the Society's advice and
discretionary decisions for any Member who is entitled to rely on the
Society's judgement.
7. To abide by the terms of the contract, including provision of the
agreed service.
8. To abide by relevant laws.
9. To comply with any codes of practice to which the Society has subscribed.
10. To comply with the FSA's Handbook Rules particularly the requirements in
relation to the handling of complaints.
The Society's TMF policy and procedures will be subject to ongoing review at
Board level. Improvements will be implemented, as necessary to ensure that a high level of compliance is maintained.
The mantainence of TMF standards will be the responsibility of the Operations Director.
